Policy
Policy
Arrival and departure times
Boat transfers leave from the Reception Office, once daily, at 12h00 (noon). Guests are requested to check in at reception at 39 Eastbourne Road, Kenton-on-Sea, 30 minutes before the boat departure time (11h30). For departing guests, boat transfers return to the Reception Office at 11h00
Requests for late boat transfers on arrival and early boat transfers on departure need to be made in advance and will incur a cost
Rhino Conservation Levy
The Conservation Levy is utilized solely for the protection of our rhino via our Rhino Foundation, a non-profit organization dedicated to the preservation of the species.
This levy is compulsory and charged at per person per night.
Cancellation Policy
Bookings are made and accepted subject to the following terms and conditions:
A 50% deposit is required to secure & confirm all bookings
Bookings will automatically be released if the deposit is not received within 7 days
Full pre-payment is required 30 days prior to arrival
Bookings made less than 30 days prior to arrival, require full pre-payment
Cancellation Fees:
00 to 14 days prior to arrival 100% of full rate
15 to 28 days prior to arrival 50% of full rate
28 to 42 days prior to arrival 50% of deposit
42 to 56 days prior to arrival 25% of deposit
Cancellations in excess of 56 days prior to arrival will incur a 5% administration fee to cover banking and handling charges.
Please insure against cancellation due to flight, airport delays, sickness or any other unforeseen circumstances. Under no circumstances can Sibuya refund or transfer unused bednights caused by such incidences.
Reservations must be informed in advance of any special dietary requirements.